Customer Obligations: PAYMENT POLICY: I understand that payments are due in full upon receipt of the billing statement unless an additional period for timely payment is required by law, in which case the full period required by law shall apply. A late fee of $5 or 1.5% (18% per year), whichever is greater, will be added if payment does not arrive within 21 days after the billing date. Service may be terminated if full payment is not received within 30 days after the billing date. If termination is required, ALL services will be deactivated and a termination fee of $15 or 10% of the total account balance, whichever is greater, will be added to the balance due. Customer further agrees to pay any and all costs associated with enforcing this agreement, including but not limited to reasonable attorney and collection fees, court costs, and costs of appeal. An administrative fee of $50 will be added to the balance to place the account into collections. In the event that any payment is returned , disputed, non-sufficient or  unpaid by the customer's bank, customer understands Pioneer Telephone will charge up to a $25.00 plus the cost of the processing fee  from the bank . Customer must provide Pioneer Telephone notice of any disputed charges in writing within 30 days after the bill for such charges is rendered. Customer remains financially responsible for all charges incurred until such time as; service to any telephone line(s) has been removed from the Pioneer Telephone network by Pioneer Telephone's underlying carriers, and until written notification of the removal request from customer has been received by Pioneer Telephone. If Pioneer Telephone is designated as Customer's Primary carrier, customer must contact their local exchange company for cancellation and will be responsible for payments of all charges incurred prior to activation of a new primary carrier. Customer holds Pioneer Telephone blameless and assumes full responsibility for any and all calls, authorized or unauthorized, that are placed via customer's subscribed equal access lines and/or toll free lines. The customer is also financially responsible for all data customer enters into the sign up form, e-bill site and verbal or written correspondence to Pioneer's , including incorrect information and telephone lines.

Customer understands that my local telephone company may assess a service charge for each line changed to the carrier selected by Pioneer Telephone for which customer will be responsible. Customer understands they will be billed according to the rate plans, billing increments, and service fees indicated on www.PioneerTelephone.com, and those rates, taxes and fees are subject to change without notice. Customer may request all rates in writing from Pioneer. Customer understands there is a minimum usage fee of $.99 for accounts billing less than $15 per month that opt for a paper bill versus an eBill (on eBill the low usage fee of  99 cents is waived).   There is a toll-free number fee is $0.99 per toll free number per month, regardless of usage. For accounts paying by credit/debit card: Pioneer will charge my credit/debit card upon sign up for $10, then credit back the $10 on the first invoice. All residential accounts must pay by credit/debit card. Commercial Accounts may have to pay via credit/debit card if their account is deemed a credit risk. Any and all accounts (business or residential) that place a credit/debit card on file with Pioneer may be charged any and all balances to the card at any time. Additionally, accounts using the online billing website may be charged a site maintenance fee, terms and conditions will be posted on the e-bill site.

Calling Card: Customer assumes responsibility for security of their assigned numbers (card numbers) and access codes (PIN's) and is responsible for any calls made on their assigned access numbers and access codes. Pioneer Telephone reserves the right to change access numbers and codes upon notice to customer. Customer must report lost/stolen cards to the customer service department immediately. The customer assumes all liability for fraudulent usage of any Pioneer Telephone product. Calling cards have $40 a month limit and a credit review is required to increase the limit.

International Service: Customers understand that the calling card lines are not activated for international calling. (except for Canada & USVI) Customers understand that the telephone line(s) are activated for international calling. The customer further understands that if either telephone or calling card lines are tampered with, compromised, lost or stolen, the customer assumes full responsibility for usage on aforementioned lines until Pioneer Telephone is notified of the undesired usage. It is the customer's sole responsibility to notify Pioneer Telephone of any changes in international status regarding telephone or calling card lines. The customer agrees to maintain strict security over long-distance or calling card lines on the Pioneer Telephone network. International call types (mobile, NGN and landline) are designated by the foreign phone companies and are not in the control of Pioneer Telephone. International call types are subject to change and a complete list may be obtain from Pioneer upon request. International call types (mobile, landline or NGN) are not disputable by the customer nor will Pioneer re-rated international calls.

Limitations of Liability: Customer understands that Pioneer Telephone will use commercially reasonable efforts to provide services but the Pioneer Telephone makes no guarantee that services will be provided and assumes no liability directly or indirectly for interruption of service. Customer acknowledges that Pioneer Telephone shall not be liable for any consequential, indirect, special, incidental or other damages whatsoever arising from any failures, interruptions, delays, errors or deficiencies of services, facilities or equipment provided by Pioneer Telephone, suppliers, vendors, affiliates, partners and subsidiaries pursuant to this Service Order. Since damages would be difficult to determine if your service is disrupted or otherwise negatively affected, you agree to accept as liquidated damages, ten dollars ($10) for each month in which service is disrupted or otherwise negatively affected